Customer Information

On all Pay-Pal orders:Shipping charges must be paid before your order will ship; a separate 'request for payment' invoice will be issued through pay-pal prior to the shipping of your order.

All orders must be paid for before they ship using the above credit, debit cards or check. In order to keep our low prices we are currently not accepting credit terms. We no longer accept COD shipments due to increasing costs.

Shipping and Handling Policy

In-stock orders will typically ship within 48 hours, unless you have paid by check. We ship usually FedEx Ground, or Priority Mail depending on your location and which is the least expensive. Even though our software program calculates UPS we have a discounted shipping program with FedEx and pass that savings to our customers. We will ship FedEx most of the time. The actual shipping will be added to your total . We now have a discounted shipping rate with FedEx and pass that savings on to you! You pay shipping only--no handling fee.

If paying by check your shipment may be held up to 14 business days until check clears. Mail your order and check to Red Barn Ranch Wholesale, 13311 South Bon View Avenue, Ontario, California 91761

Return check fee $35.00

If an item is temporarily out of stock, we will notify you of any shipping delays of over two weeks. Out of stock and or back-ordered items will not be charged to your shipped order--but will ship and charge upon arrival unless instructed otherwise by you the customer.

We reserve the right to update an item design, color, or substitute an item whenever these changes represent an equal or better design or value for our customer. If an item is no longer available or out of stock at the time of shipping we will make every effort to contact you. If we are unable to contact you and a suitable replacement/substitute is available it will be shipped to you to fill your order.

DROP SHIPPING--We will drop ship to your customer. Drop shipping fee is $3.00 per address. Drop ship fee is non-refundable

Drop Shippers: If you would like your drop ship hand delivered-we will hand deliver local packages-you still pay regular shipping plus a $10.00 hand delivery fee.

We accept VISA, Master Card, American Express, Discover and checks.
SHIPPING INFORMATION:
We ship primarily by FedEx Ground. In stock merchandise will be shipped within 48 hours after order is placed. Please allow 3 to 5 business days from the date shipped. Customer (s) shipping fees are sole responsibility of ordering customer(s) and will be added to the order.

International customers are responsible for all duties and customs fees. We are an Authorized and Approved International Shipper and ship world wide via air freight, by boat or Postal Service.

Canadian customers: All orders under $500.00 are shipped by postal carrier unless otherwise specified.

Shipping charges are determined and may vary from actual computerized invoice depending on destination, weight, and dimension of package(s) being sent. Additional Shipping and handling fees are sole responsibility of customer(s).

We seek to find the least expensive shipping method that arrives in a timely matter to serve you best. IF you have a corporate shipping account with a particular shipping company or want to use a specific shipping method you must include that information with your order.

We have always been a "green" company--recycling boxes, packing material and paper. When your order arrives the box may not be pretty but you saved a tree and that is a good thing!

RETURNS: All items are sold at wholesale prices and all sales are final. Therefore, credit/returns are only accepted for items which contain manufacturer defects, shipping damages or our error. If a product needs to be returned it would only be accepted with an return authorization number. (see below) We will work with you to resolve any damaged merchandise; replacing it as soon as possible. A 30% re-stocking fee will apply to any unauthorized returns. Any item returned that is not damaged a re-stocking fee will apply

Returns are only accepted with a return authorization number within 10 days of receipt of order. To obtain an authorization number email: info@redbarnranchwholesale.com.

Shipping fees are not refundable

Returns Policy

Damaged Packages--If a package arrives damaged immediately contact the shipping company for an inspection and follow their instructions. Notify us so that we can resolve the damaged shipping and replace your merchandise as soon as possible.

Contact us at customerservice@redbarnranchwholesale.com

Always inspect your order immediately upon receipt to make sure it is correct and undamaged. Special order items are not returnable. After 10 days, we cannot accept returns for any reason including errors and defects. To return anything within the 10-day limit, the following procedure must be followed: (always email us if a product is returned to you by a customer even after the 10-day limit)

1. E-Mail Red Barn Ranch Wholesale and obtain a Return Authorization number. This number must appear on the front of the package you are returning. Please package the item carefully to avoid damage. Include the following with your return: (a) a copy of your original invoice and (b) a short note stating why you are returning the item and whether you want a refund, replacement or credit on account.

Insure the return package and pay the shipping charges. Freight collect packages are not accepted. If it is an error on our part we will have the item picked up by FedEx.

Red Barn Ranch Wholesale accepts all returns subject to inspection.

WE DO NOT ACCEPT RETURNED ITEMS, WHICH HAVE BEEN MODIFIED, PAINTED OR CHANGED IN ANY WAY.

Volume Discounts:

When ordering 10 or more of the same item, same color, same order, a product discount will be applied to your finial invoice and emailed to you.

Ordering: Opening order $100.00 Minimum Re-Order $100.00

Kathy Satterfield
CEO
customerservice@redbarnranchwholesale.com

Here at Red Barn Ranch Wholesale some of our items are hand made by local artisans and will vary slightly from one to another.

Hair on Hide items will vary from hide to hide, patches, color changes etc... are not defects but the nature of that particular hide.

We reserve the right to update an item design, color, or substitute an item whenever these changes represent an equal or better design or value for our customer. If an item is no longer available at the time of shipping we will make every effort to contact you. If we are unable to contact you and a suitable replacement/substitute is available it will be shipped to you to fill your order.

Items shown on our on line catalog are photos of the products available at the time of publication. An updated version may be substituted later. All sizes listed are approximations. Although our staff and proofreaders are diligent, we reserve the right to correct typographical errors.